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How can I reset or retrieve my password?

For your security our platform does not store your account password.  If you forget your password you will have to reset a new one.

To establish a new password

Go to our website
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  1. Click [LogIn]

  2. Click [Reset Password]

  3. Enter your username OR the email address linked to your account

  4. Tick [I’m not a robot]

  5. Click [Submit].

Then go to your email Inbox:

  1. Open the Reset Password email that was sent to you

  2. Click on the link in the email

  3. Enter your new password twice and click [Update Password] 

  4. If all correct, a message will display saying “Your password has been reset”

Once your password has been updated, you can now log into your account using the new credentials.
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If you have forgotten your user name, you will find it in the Reset Password email.

Note

  • Password reset will NOT WORK if the same email address is registered for more than one user in your agency account.

  • If you do not receive the Reset Password email, first check your Spam Folder.  If you cannot find it, please start a chat with our Customer Support Team.

  • Password reset links can only be used once, repeat the above process each time you need to reset or forget your password.

  • For the security of your business, do not share your login credentials with anyone.

While you're here ...

Has a staff member left your agency? In this case, we recommend a company-wide password reset to protect the security of your data.

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