Payment can fail in two different scenarios, when you are manually paying from the payment gateway (Authorization failure) or when we automatically charge your account from the recurring payment record (Purchase failure). Both of these scenarios can return many failure reasons, here is a list of the ones we encounter most often.
Failure Reasons
Note: The “reason for failure” on the notification is the text supplied by YOUR bank at the time of the payment failure.
FAILURE REASON | EXPLANATION |
Failed Payment: 0190 - Denial of issuer without specifying reason |
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Failed Payment: Unknown error! Fail to charge | As far as I can see it is related to browser, something is blocking the 3DS popup. |
Failed Payment: 0184 - Owner authentication error | This means that the security step where you add the code or authorize the payment form your bank app has not been completed, or it wasn't passed by your bank. |
Failed Payment: 0129 - Security code (CVV2/CVC2) incorrect | The 3DS authentication wasn’t completed correctly. |
Failed Payment: SIS9997 - | Another transaction is being processed in SIS with the same card |
Failed Payment: SIS0202 - | Card in transitory exception or under suspicion of fraud. |
Failed Payment: SIS0101 - | Expired card |
If you come across an Authorization failure message you don’t see here and need further assistance, please speak to your bank, and if needed add a comment in the Payment Notification ticket on your account, or raise a chat.