If you have a signed exclusive agreement for a property and there are other duplicate versions on the Network that haven't been removed after being notified of your exclusivity,please start a chat with Customer Support and attach your Exclusive Listing agreement to the chat.
This will only be so we can verify it is correct for our records, the contract will NOT be forwarded.
NOTE: the agreement MUST be signed and dated, and have a clear exclusivity clause.
What will ReSales-Online do?
Once we have verified your exclusive agreement, we will:
Set your version as shared on the Network.
Contact the other listing agents and inform them that we have verified your exclusive agreement.
Monitor and follow up with the other listing agents that the listing is removed accordingly.
If any listing is not removed within 2 working days, the Customer Support Dept will set the property as Not Shared status with an internal note.
Confirm to you in the chat once all the other versions of this property have been removed from the network.
Why is this procedure in place?
Depending on the agreement signed, it is either the property owner’s responsibility or yours to cancel any prior agreements from other agents.
In the majority of cases, agents will cancel a listing when they have received instructions from a property owner. Or, if you have a good relationship with the other agent, sometimes simply notifying them of your new exclusivity will do the job.
The above procedure is only in place for the times that this is not the case and you need our help.
ReSales-Online do not have a contractual relationship with property owners; they are your clients and not ours, so if you want us to monitor and ensure that the other agent follows the owner's instructions, we must follow a protocol.