You must have Administrator user privileges to access this area or make any invoicing changes.
How can I access my subscription invoices?
When we create your invoice it is automatically sent to the Contact Email address registered on your account, however you can access all your invoices via the system at any time.
Click ⚙️ [My Account] at the top-right of the Home Page
Click the [Invoices] tab
A list of issued invoices will be displayed with invoice number, date of issue, item and amount
Use the blue icons to right of the invoice detail to either email or print/download an invoice
If the invoice you want is not showing, you might need to adjust the date range and click Search.
I want to change my invoicing details
Start a chat with Customer Support and give them the new details. We will make the changes and let you know when done.
I want to have my invoices sent to a different email
To change your invoice Contact Email:
Click ⚙️ [My Account] at the top-right of the Home Page
Click the [Company] tab
Click [Edit]
Invoice details are displayed on the right hand side
Add new details to the relevant fields, eg: enter the new email address and/or contact person
Click [Save].
How can I see if I have any outstanding bills?
Click ⚙️ [My Account] at the top-right of the Home Page
Click the [Overview] tab
Any outstanding bills will display. If your payment method is set to card, you will see a Pay Now button. If you don't have a Pay Now button and would like to pay online, start a chat and let us know.
Can you invoice me without VAT?
If you are within the EU but outside of Spain and have a valid EU Tax Number, then your invoice will be issued without VAT. We check the validity of EU Tax Numbers against the tax office database.
Invoices issued to countries outside of the EU do not attract VAT.
Tax laws can and do change. In the case of doubt regarding VAT we will consult with our accountants.