If your images are not uploading, it could be one of the following reasons:

You haven’t saved the new listing yet:

  • When adding a new listing, after you have entered the [Location] and [Property Type] details, we recommend that you click [Save].  

  • When you click [Save] the platform will assign an ID number to your listing, eg: R283789.  The platform needs this property reference number so that it can assign your images to the correct listing.

Your files are too small: 

  • Images must be a minimum width (or height) of 1600 pixels 

  • There is no limit on file size

If you have checked the above and your images are still not uploading, contact our Customer Support Team.

Related articles:
How can I contact the Customer Support Team when I need help?

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