Reading AMS messages
You can read AMS messages via the AMS emails or directly from the ReSales-Online platform (click [AMS] on the platform menu, then click [View Messages]).
Glancing at the list from the platform you can see if you have already opened the message or not: black type - read, blue type - unread. When you read a message, you can flag it as: replied to, interesting, archived, or any combination of the above. Blue icons will display on the list beside the messages you have flagged, eg: an envelope icon beside the messages that you have replied to.
To quickly get back to any of your flagged messages, use the [Filter] drop-down to select a category, or a combination of categories, eg: Interesting and Not Replied To, list will adjust accordingly.
Replying to an AMS message
AMS email - click the [Reply] button on the message you are interested in.
ReSales-Online platform - click the message to open it, then click the [Reply to Message].
An email will open up addressed to the agent that published the message, simply write your reply and send.
I am not receiving the AMS emails
If you aren't receiving the daily AMS emails (and want to), check the following:
Your user account must have the [Receive AMS] privilege enabled (someone with Administrator privileges will have to check this for you)
The emails could be going into your Spam Folder, check if you have set any Spam rules to delete certain messages. You might need to whitelist our email address: firstname.lastname@example.org, or our mail server: 188.8.131.52 - mail.resales-online.com
Check your [AMS Preferences] settings - eg: If you have selected NO MESSAGES on all categories, you will not receive the emails
If your email and website are hosted by 1and1.com or 1and1.es you may have issues receiving AMS emails. You'll need to login to your 1and1 account and find the Safe Senders List (or Whitelist) and add the following to it: resales-online.com and resales-online.es If you have any inquiries on how to do this, best to contact 1and1 directly.
You have the option to hide the AMS General Messages on a company level, if you wish to do this:
Click [My Account]
Click the [Company Settings] tab
Select [Block all General AMS messages] to hide the messages
This means that no user in your company will be able to read or send a General AMS message. To change the setting and view the General messages again, follow the above steps and unselect [Block all General AMS messages].
While you're here ...
New to the platform? What is the AMS is a good place to start!
Don’t want to receive AMS messages? Here’s how to unsubscribe
Do you know a business that might want to advertise their product or service to member agents?